Privacy Policy

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

1. INTRODUCTION

HostSeller group entity, the details of which are indicated in the HostSeller’s Terms of Service, (“HostSeller”) provides you web-hosting, domain name registration, and related products and services.
HostSeller seeks to ensure the highest level of data privacy when offering its variety of quality products and services to HostSeller customers and subscribers (“Subscribers”) (collectively, “You”, or “Users”).
At HostSeller, the privacy and security of our Users is of paramount importance. HostSeller is committed to protecting the data you share with us.
When this Policy mentions “HostSeller”, “we,” “us”, or “our”, it refers to HostSeller that is responsible for protection of your personal information in line with this Privacy Policy (“Data Controller”).
This Privacy Policy (“Policy”) explains how HostSeller processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected on our Site, our services (“Service”), forums, and our mobile applications (“Platform”).
All personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at contact@hostseller.net.

2. GENERAL PRINCIPLES. CONFIDENTIALITY

HostSeller shall process all Personal Data adhering to the general data processing principles:

  • Lawfully, fairly, and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
  • Collect and process Personal Data only for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);
  • Ensure that Personal Data is adequate, relevant, and limited to what is necessary for relation to the purposes for which they are processed (data minimization);
  • Ensure that Personal Data is accurate and, where necessary, kept up to date (accuracy);
  • Ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);
  • Process Personal Data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures (integrity and confidentiality).

All and any information stored on HostSeller’s Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

3. INFORMATION WE COLLECT

  1. 1. Information You provide to us.

Information that is necessary for the use of the HostSeller Platform

We ask for and collect the following personal information about you when you use the HostSeller Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or deciding to delete or object to the processing of any of such data may result in the de-activation of your HostSeller Account.

  • Account Signup Information: When you sign up to HostSeller, we require you to provide minimum information – email address and password. In some cases, we ask for more information – such as your first and last name, identity verification, and contact details. This is required when you are applying for domain name registration and indicated as the WHOIS information.
  • Login Information: We collect Login scope and Email scope from Google, and email, name, and surname (depending on your choice) from Facebook (Meta).
  • Identity Verification: To comply with the rules set forth by the Internet Corporation for Assigned Names and Numbers (“ICANN”), HostSeller may collect identity verification information (such as images of your passport, national ID card, valid driving license, or other documents as required or permitted by applicable laws).
  • Payment Information: To order and use features of the HostSeller Platform (such as web-hosting, domain name registration), we may require financial information to process payments. We use third-party payment processors and do not store credit card information (we only receive payment status and store the last 4 digits of the card number).
  • Communications, Chats, Messaging: When you communicate with HostSeller, we collect information about your communication and any information you provide or disclose.
  • Job Applicants’ Information: We collect information that you provide when applying for career positions.
  • Visitors and Users of our Users’ Websites or Services: We may collect information about visitors and users of our Users’ websites or services (“Users-of-Users”), solely on behalf of our Users.

HostSeller processes information based on:

  • Your consent, expressed when voluntarily submitting Personal Data;
  • Performance of contractual obligations between HostSeller and the User;
  • Legitimate interests of HostSeller as a Data Controller;
  • Compliance with legal obligations, including ICANN rules.

Right to Delete Your Data

You may at any time access, edit, update, or delete your contact details by logging into your HostSeller Account.

Please note that email deletion is only possible during de-activation of your HostSeller Account. To deactivate your Account, please send your request to contact@hostseller.net.

Information Related to Calls or Meetings

Conversations may be recorded for quality management purposes. Data processed includes email address, date and time of conversation, duration, audio/video recording, and any voluntarily provided personal data. Recordings are kept for 30 days and then deleted.

3.2. Information We Collect when You Use the Platform

When you use the HostSeller Platform or contact us, we may collect information, including personal information, about the services you use and how you use them.

Automatic Collection of Data

  • Log Data and Device Information: Includes IP addresses, browser information, ISP details, device properties, and clickstream data.
  • Tracking Technologies and Cookies: We use cookies, beacons, tags, and scripts for tracking purposes.
  • Usage Information: We use Google Analytics to track interactions with the HostSeller Platform.
  • Geo-location Data: Collected to offer an improved user experience and comply with legal requirements.

HostSeller processes this information based on:

  • Your consent;
  • Performance of contractual obligations;
  • Legitimate interests of HostSeller as a Data Controller.

For any further inquiries, please contact us at contact@hostseller.net.

4. HOW WE USE YOUR DATA

We use, store, combine, and process information, including personal information, about you to provide, understand, improve, and develop the HostSeller Platform, create and maintain a trusted and safer environment, and comply with our legal obligations.

  • To Identify: Personal identification information is collected and processed for User identification, use of services, and domain name registration. This information may also be used to provide Users with support, notify them about updates or improvements, and inform them about changes to any Terms of Use (including this Policy).
  • To Create and Maintain a Trusted Environment: We verify or authenticate information or identifications provided by you (such as ID number, email, or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal or harmful activities.
  • To Create Aggregated Statistical Data and Conduct Market Research: We use aggregated and/or inferred non-personal information to evaluate our customers’ needs, sales trends, and business performance, allowing us to improve our services.
  • To Stay Connected: We analyze data usage, devices, and operating systems to diagnose server issues, administer our Platform, determine when to retire outdated software versions, and optimize our applications and services.
  • To Customize Marketing: We conduct data analysis based on information you provide, your interactions with the HostSeller Platform, and engagement with its Users to offer more tailored promotions.
  • To Send Service and Billing Messages: HostSeller may contact you with important service-related information. For example, we may send you maintenance notices, support responses, payment reminders, abuse complaints, or updates about material changes to our services. These communications are essential, and there are no opt-out options unless you deactivate your HostSeller Account.
  • To Inform You About Unfinished Orders: We may send you email notifications regarding your incomplete orders, based on our legitimate interest in enhancing your experience. You can opt out of these notifications at any time via the unsubscribe link in the email or your account settings.
  • To Register Domains: In certain jurisdictions or as per ICANN or registry rules, domain registration details must be publicly accessible via “WHOIS” searches. The information you provide is stored by HostSeller and made publicly available through WHOIS searches. HostSeller may also deposit your domain registration details with a third-party escrow provider to comply with ICANN requirements. Unsolicited emails resulting from WHOIS searches are not from HostSeller. For more details, see: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.
  • To Contact You: We may notify you regarding your Account, resolve disputes, collect payments, poll your opinions, or enforce our User Agreement. Contact methods may include email, phone, text messages, or the Platform.
  • To Handle Sales-Related Inquiries: If you contact us with service-related inquiries as a prospective customer without logging into your HostSeller Account, we will assist you and may send follow-up emails based on your expressed needs. Communication data is retained for up to 90 days and deleted thereafter.
  • To Gather Feedback: We may email you to review our services/products and improve our offerings. This may involve third-party companies that collect your feedback on our behalf.
  • To Provide Dark Web Monitoring: If you activate this service, we use your verified account email and registered domains to detect potential data breaches and notify you via email or Platform alerts.
  • To Provide, Operate, and Improve Services: Your data helps us enhance security, prevent fraud, and comply with applicable laws and regulations.

5. JOB APPLICATIONS

HostSeller welcomes qualified applicants to apply for positions listed at https://www.hostseller.net/career by submitting their contact details and CV (“Applicant Information”) via our website or other provided channels.
We respect applicants’ privacy and use their information solely for recruitment purposes, including evaluating applications, making hiring decisions, and contacting candidates. Applicant Information may be retained for up to one year after a position has been filled for reconsideration in future opportunities.
If you have submitted Applicant Information and wish to access, update, or delete it, please contact us at contact@HostSeller.net.

6. INFORMATION PERTAINING TO VISITORS AND USERS OF OUR USERS' WEBSITES OR SERVICES

HostSeller may collect, store, and process information about visitors and users of our Users’ websites or services, solely on behalf of our Users. Our Users control and manage such personal data via their websites, while HostSeller serves as a “data processor” in limited cases as per the Terms of Service.
Users are solely responsible for ensuring the security, lawful collection, and proper use of visitor and user data on their websites. If you are a customer of one of our Users and wish to make a request regarding your data, please contact the respective User directly.
For details about data processing arrangements between HostSeller and its Users, please see our Terms of Service.

7. DIRECT MARKETING AND SERVICE EXPIRATION NOTICES/RENEWAL REMINDERS

When creating an Account, you may opt-in or opt-out of receiving promotional offers and service expiration notices via email, phone (SMS or WhatsApp), or within your Account.

Marketing communications may be personalized based on your provided details (e.g., location, purchase history, social media profiles) or other collected data.

Right to Object or Revoke Consent
Users can change their communication preferences at any time by:

  1. Following the unsubscribe instructions in marketing emails or text messages.
  2. Adjusting communication preferences in their Account settings.
  3. Sending an email request to contact@HostSeller.net.

8. OTHER USES OF YOUR PERSONAL DATA

Developing Platform. We use data, including public feedback, to conduct research and development for the further development of our platform in order to provide you and others with a better, more intuitive, and personalized experience, and drive membership growth.
Customer Support. We use data to help you and fix problems. We use the data (which can include your communications) to investigate, respond to, and resolve complaints and issues (e.g., bugs).
Aggregate Insights. We use data to generate aggregate insights. We use your data to produce and share aggregated insights that do not identify you.
Security and Investigations. We use data for security, fraud prevention, and investigations. We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our Terms of Use or this Policy and/or attempts to harm our Users.

9. SOURCES OF PERSONAL DATA

We collect and receive your personal data from yourself (including your device) as well as from the following sources:

  • Social network operators (such as Facebook, Google, etc.);
  • Third-party service providers, suppliers, and our partners;
  • If you activate the Dark Web Monitor service, we will use a third-party provider to access data about you from dark web sites, including details of possible credential leaks, such as the leak date and related website link;
  • Other legal sources.

10. RETENTION AND DELETION

We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your personal information is no longer required, we will ensure it is securely deleted.

If you would like to stop us from using your personal information, you shall request that we erase your personal information and close your HostSeller Account.

After deactivation of the account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, etc.), for as long as we are legally required by virtue of such legal requirements:

  • Profile with de-personalized information (we will change your email into user@deleted.com, erase your name, surname, and contact information) like purchased services, login information, payment information, etc.

Please also note that we may further retain some of your personal information in such cases (i.e., after closure of your HostSeller Account):

  • As long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. If HostSeller suspends your HostSeller Account for safety reasons, we may retain certain information from that account to prevent that user from opening a new HostSeller Account in the future;
  • To the extent necessary to comply with our legal obligations. HostSeller may keep some of your information for tax, legal reporting, and auditing obligations;
  • Forum posts or other publicly visible information may continue to be publicly available on the HostSeller Platform, even after your HostSeller Account is deactivated. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database but are disassociated from personal identifiers;
  • To resolve disputes;
  • To enforce our agreements and/or pursue or protect our legitimate interests;
  • As we protect the HostSeller Platform from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time;
  • Domain name registration data – at the moment of writing this Policy, in order to register a domain, we are required to provide personal information about the owner of the domain; this information is shown in the WHOIS directory and is public. For more information, please visit https://www.icann.org/registrants.

11. DATA TRANSFERS AND USE OF THIRD-PARTY SERVICES

While collecting and processing your personal data, we may perform data transfers to various third parties.
11.1. With your consent or under other legitimate basis
We will share your personal data with companies, organizations, or individuals outside our group of companies when we have your consent to do so or under other legitimate bases.
11.2. Where do we process your personal data?
Users’ personal information may be maintained, processed, and stored by HostSeller and our authorized affiliates and service providers in the United Kingdom, Netherlands, Lithuania, or Cyprus, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below).
Job Applicants’ information will be maintained, processed, and stored in Lithuania, in the applied position’s location(s), and, as necessary, in secured cloud storage provided by our third-party services.
HostSeller International Ltd is based in Cyprus, which is a member of the EU and offers an adequate level of protection for the personal information of EU Member State residents.
HostSeller affiliates and service providers (such as third-party data centers, servers, website design, administration services, online traffic and website analysis, statistics, direct marketing services, mailers, messengers, email service providers (when you choose to purchase or use such services), providers that provide us with data available on dark web sites (when Dark Web Monitor service is activated), and machine learning or AI-powered service providers, etc.), that store or process your personal data as well as personal data of your users on HostSeller’s behalf, are each contractually committed to keeping it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction (see below).
Domain name registration data and identification data are shared with third parties in accordance with ICANN rules. For more information, see https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.
While implementing various fraud detection processes as part of our ordering system, we share data with Ravelin, a fraud prevention service provider. A copy of Ravelin’s privacy notice is available at https://www.ravelin.com/privacy-policy, which explains how Ravelin will use your personal data for these purposes.
We may share non-personally identifiable information publicly as well as with our partners—publishers, advertisers. For example, we may share information publicly to show trends about the general use of our platform.
If we are involved in a merger, reorganization, acquisition, or sale, we will continue to ensure the confidentiality of any personal data and give all affected users appropriate notices.
Some of our servers are located outside the EU or European Economic Area (EEA), such as the US, Brazil, Singapore, and Indonesia. Therefore, depending on your choice or the services, your personal data as well as the personal data of your users might be transferred to processors, sub-processors, or other data recipients established in such third countries.
We will ensure that the said personal data will be transferred only if there is a sufficient basis for this under the GDPR and other applicable legal acts.
11.6. Our Legal Obligation to Use or Disclose Personal Data
We will reveal your personal data to state and public authorities without your prior permission only when we are legally required to provide information, including taking legal action to defend our rights, as well as in cases where we have a belief in good faith that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request.

12. SECURITY

 HostSeller has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by HostSeller, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish, or otherwise share with HostSeller or anyone else.

We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Services, you are welcome to contact us at contact@hostseller.net.

13. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions, and conditions as laid down in GDPR and applicable law. Those rights are:

  • the right to access the information we process about you;
  • the right to rectify incorrect/inaccurate information about you;
  • the right to transfer all or part of the information collected about you to you or another data controller, where technically feasible (the right to data portability; with limitations and restrictions as specified in the EU General Data Protection Regulation);
  • the right to erase any data concerning you. Users may demand erasure of data without undue delay for legitimate reasons, e.g., where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed;
  • the right to the restriction of data processing. Users, for legitimate purposes, may obtain restriction of data processing from the controller;
  • the right to object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, as well as in cases of use of your personal data for direct marketing purposes, as specified above in this Policy.

Some of the rights as above are easy to exercise: i.e., you may at any time access and edit, update or amend your details, opt out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by email: contact@hostseller.net.

When you object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or de-activation.

Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

Automated individual decision making, including profiling

In certain cases, we make automated decisions related to you. We may use technology to assess your personal situation and other factors to predict potential risks or outcomes (this practice is known as profiling). We implement this to make decisions that are fair, consistent, and informed by accurate data.

In cases where a decision based solely on automated processing produces legal effects concerning you or similarly significantly affects you, you have the right to contest the decision, express your point of view, and request human intervention. You can do this by contacting our Customer Success team or by using the email indicated in this section. We will review your request and provide a human review of the decision, ensuring that your rights are fully respected.

For example, we make automated decisions and profiling in the following cases:

  • Perform a fraud prevention check before a purchase is accepted. This helps to protect our customers and our website from any potential risk of fraud, consumer scam, or abuse. The processing is necessary so that we could fulfill a contract with you (Art. 6 para. 1 b) GDPR). If based on data and behavior patterns (e.g., your behavior consistency with previous use of our services) it is determined that purchase poses a risk, we will not be able to complete the purchase;
  • To evaluate whether to apply a discount to the price of the product or service you purchase. This will not be used to increase the price of the product or service you want to purchase. The processing is based on our legitimate interest to enhance customer experience and encourage long-term commitment (Art. 6 para. 1 f) GDPR).

14. ACCEPTANCE OF THIS POLICY

We assume that all Users of HostSeller Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 17. Continued use of HostSeller’s website and mobile applications implies acceptance of the revised Policy.

This Policy is an integral part of HostSeller’s Terms and Conditions.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

15. CONTACTS

For all your requests or comments concerned with this Privacy Policy, please contact: contact@hostseller.net.

16. APPLICATION OF POLICY

Our Policy applies to all of the services offered by us and our affiliates, including HOSTSELLER, UAB, private limited liability company, organized under the laws of the Republic of Lithuania, code 302710386, legal address at Švitrigailos str. 34, LT-03230 Vilnius, the Republic of Lithuania, HOSTSELLER operations, UAB, private limited liability company, organized under the laws of the Republic of Lithuania, code 306308157, legal address at Švitrigailos str. 34, LT-03230 Vilnius, the Republic of Lithuania, but excludes services that have separate privacy policies that do not incorporate this Policy.

Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services, or other sites linked from our services.

17. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

18. FURTHER INFORMATION

If you have any further questions regarding the data HostSeller collects, or how we use it, then please feel free to contact the Data Protection Officer at the details as indicated above hereof.